Policies And Privacy

Privacy Policy

Crane Carrier Canada (“CCC”) and its affiliate network of companies – Pacific Truck, Canada Powertrain – IS COMMITTED TO PROTECTING YOUR PRIVACY

At Crane Carrier Canada Ltd. (“CCC”), respecting privacy is an important part of our commitment to our customers and program participants. That is why we have developed The CCC Privacy Code. The CCC Privacy Code is a statement of principles and guidelines regarding the minimum requirements for the protection of personal information by CCC. The objective of The CCC Privacy Code is to promote responsible and transparent personal information management practices.

The following principles guide us in the collection, use, retention and disclosure of personal information.


We have appointed a Privacy Officer that is responsible for overseeing the collection, use, retention and disclosure of personal information within CCC.


We limit the collection of personal information to that which is necessary for the purposes identified. We collect personal information by fair and lawful means.


An individual’s knowledge and consent is required for the collection, use or disclosure of personal information, except where inappropriate.


We identify the purposes for which personal information is collected at or before the time it is collected.


We use or disclose personal information only for identified purposes, except with the consent of the individual or as required or permitted by law. We retain personal information only as long as necessary for the fulfillment of the identified purposes.


Personal information maintained is as accurate, complete, and up-to-date as is necessary for the identified purposes. We amend our records and, where appropriate, advise third parties regarding any changes to maintain the accuracy and completeness of personal information.

We protect personal information through safeguards appropriate to the sensitivity of the information.

We will make readily available to the individual specific information about our policies and procedures relating to our management of personal information.


We inform an individual of the existence, use and disclosure of his or her personal information upon request and provide the individual access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.


An individual is able to address a challenge concerning compliance with the above principles to CCC’s Privacy Officer.

We have published and make available to clients our Commitment to Privacy statement, which explains why personal information is collected and how personal information is used and disclosed.


At Crane Carrier Canada Ltd. (“CCC”), respecting the privacy of personal information is an important part of our commitment to our customers and program participants. That is why we have developed this Commitment to Privacy, which forms part of the CCC Privacy Code.

When you purchase parts, service or equipment from CCC, apply for credit from CCC, or enroll in a program offered by CCC (such as the Pacific Truck Affiliate Program), you consent to our collection, use, retention and disclosure of the personal information that you provide, or have provided, to us for the following purposes:

  • To carry out our normal business operations. This would include answering any product or service-related questions that you may have, understanding your needs and preferences, administering our programs, processing your order, arranging delivery of products to you, obtaining payment and maintaining proper tax and accounting records. Where another business is performing a service for us or for you, normal business operations would include our disclosure to that other business of that portion of your personal information that it requires in order to perform that service.
  • To inform you about products, services and programs that may be of interest to you. We may send you flyers and contact you about products, services and programs available through CCC.
  • To carry out any other legitimate business activity in respect of which you have provided consent for the collection, use, retention and/or disclosure of your personal information.
  • To satisfy legal or regulatory requirements.

If you ask us to delete any of your personal information from our records, we will do so unless we have a legitimate reason to retain some or all of your personal information for an additional period of time that is reasonable in the circumstances.

For more information regarding our personal information practices or to ask any question that you may have about them, or if you wish to withdraw your consent to the use or disclosure of your personal information for any of the purposes identified above, please contact CCC’s Privacy Officer at 780-443-2493 EXT 330. Access requests, inquiries or complaints should be addressed in writing to: Crane Carrier Canada Ltd., 11523-186 Street, Edmonton, Alberta, T5S 2W6, Attention: Privacy Officer.

Terms & Conditions

Pacific Truck,

A Trade Name of Crane Carrier (Canada) Limited


  1. Acceptance. The following terms and conditions of sale are applicable to all sales of Products or Services, and all quotations, order acknowledgements, and invoices from Pacific Truck, (“Seller”) and to all Purchase Orders from Seller’s customers (“Purchasers”) and are the only terms and conditions applicable to the sale of Seller’s Products or Services, except those relating solely to prices, quantities, delivery schedules, terms of payment, invoicing, shipping instructions, or descriptions of the products set forth in Purchaser’s Purchase Orders (collectively, “Purchase Order Terms”). Purchase Orders, if accepted by Seller, are accepted subject to the terms and conditions set forth herein. Seller hereby rejects any additional or different terms or conditions proposed by Purchaser, whether or not contained in any of Purchaser’s business forms or in Purchaser’s website, and such additional or different terms and conditions shall be void and of no effect unless specifically agreed to by Seller in writing. Purchaser’s acceptance of Products or Services (“Products or Services”) called for in said Purchase Order shall constitute its acceptance of the following terms and conditions of sale (this “Agreement”). Any changes to these terms and conditions must be in writing and signed by Seller. Any email address provided to Pacific Truck may be used for invoices, statements, or marketing messages. These emails may be stored on a third party database in order to facilitate the sending of email communication. You have the right at any time to stop Pacific Truck from contacting you for marketing purposes by clicking the unsubscribe link on any marketing email you have received from Pacific Truck.
  2. Quotations. Quotations are only valid in writing and for 10 days from the date of the quotation unless otherwise notified. All quotations by Seller are subject to change or withdrawal without prior notice to Purchaser unless otherwise specifically stated in the quotation. Quotations are made subject to approval by Seller of Purchaser’s credit. Seller shall have no obligation to sell or deliver Products or Services covered by Seller’s quotation unless and until Seller issues an order acknowledgement form or upon the shipment of Products or commencement of Services by Seller.
  3. Prices. Prices are in Canadian Dollars unless otherwise stated and pre-arranged and are subject to change without notice. Time of payment is of the essence. All orders are accepted subject to Seller’s price in effect at time of shipment.
  4. Clerical Error. Seller reserves the right to correct all clerical errors in any quotation, order acknowledgment or invoice.
  5. Terms of Payment. The inspection rights granted to Purchaser will not affect or alter the payment terms
    or the timing of Purchaser’s payment obligations. Under no circumstances will Purchaser have a right of set-off. Unless otherwise expressly agreed to by Seller in writing, terms of payment are 30 days net from the date of Seller’s invoice. No discount shall be allowed on transportation charges.  If Purchaser fails to make any payment as required, Purchaser agrees to indemnify Seller for all costs and expenses, including reasonable attorney fees, court costs, and associated expenses incurred by Seller.
  6. Credit Approval. All shipments to be made hereunder shall at all times be subject to the approval of Seller’s credit department. Seller may invoice Purchaser and recover for each shipment made pursuant to this Agreement as a separate transaction without regard to any other order or agreement with Seller, or if, in Seller’s sole judgment, the financial responsibility of Purchaser is or becomes unsatisfactory, then Seller may, at its option and
    without prejudice to any of its other remedies, (a) defer or decline to make any shipments hereunder except upon receipt of satisfactory security or cash payments in advance, and / or (b) terminate all Purchase Orders of Purchaser.
  7. Cancellation. Once Seller has either accepted a Purchase Order or has begun taking actions with
    respect to such Purchase Order, such Purchase Order cannot be cancelled, terminated or modified by
    Purchaser in whole or in part including any Orders made thru our Internet Parts Sales (IPS) system, except with Seller’s consent in writing and then only upon terms and conditions to be agreed upon which shall include protection of Seller against all losses. Purchaser shall indemnify Seller for any costs incurred, including material and labor costs, in connection with any Purchase Order that Purchaser desires to cancel, terminate or modify.
  8. Inspection / Non – Conforming Shipments. Seller grants Purchaser the right to inspect Products
    for a period of three (3) business days immediately following delivery (“Inspection Period”). Purchaser must notify Seller of any Products that do not conform to the terms applicable to their sale within the inspection period, and afford Seller a reasonable opportunity to inspect such Products and cure any nonconformity. If Purchaser fails to provide Seller with notice of nonconformity within the Inspection Period, Purchaser shall be deemed to have accepted the Products. Purchaser will have no right to return any Product without Seller’s prior written authorization. Any return authorized by Seller must be made in accordance with Seller’s return policies then in effect and must be accompanied by a Returned Goods Authorization (“RGA”) from Seller. Purchaser will be responsible for all costs and expenses associated with any returns of Products and will bear the risk of loss or damage of such Products, unless Seller agrees otherwise in writing or determines that the Products do not conform to the applicable terms of sale. Seller, in its sole discretion may reject any return of Product not approved by Seller in accordance with this paragraph or otherwise not returned in accordance with Seller’s then current-return policies.
  9. Returns / Repairs. No material will be accepted for return after 90 days from date of shipment. To return merchandise, you must call Pacific Truck for a Return Authorization number. Include your return the RGA number and a copy of your invoice or packing slip. We will not accept parts in non-resalable condition, obsolete, discontinued, custom made or modified parts. A 15% restocking charge with a $25.00 minimum plus all freight charges will apply to all returns arising through no fault of Pacific Truck.  Special Orders are non-returnable.
  10. Title / Risk of Loss / Delivery. Unless other arrangements are made in writing, Seller anticipates use of common carriers for transport of Products. Unless specifically otherwise provided in Seller’s invoice, the carrier, and not Seller, will bill for freight rates and other transportation charges. Such payments are solely the responsibility of the Purchaser, to be paid directly by the Purchaser to the carrier.  All Products shall be shipped F.O.B. Seller’s location or designated shipping point and shall become the property of Purchaser upon delivery to the carrier. Purchaser shall assume all risk and liability for loss, damage, or destruction, as well as the results of any use or misuse by third parties who may acquire or use the Products illicitly after the delivery to the carrier. Unless mutually agreed upon, shipping dates are approximate and are based upon prompt receipt of all necessary information. Seller reserves the right to ship items in single or multiple shipments.
  11. Damage. Purchaser shall notify Seller and the delivering carrier within three (3) business days from date of receipt of Products, of any damage or shortage, and afford Seller a reasonable opportunity to inspect the Products. Any loss occasioned by damage or shrinkage in transit will be for Purchaser’s account and claims for such loss shall be made solely against the carrier.
  12. Quantities. Quantities as ordered are to be shipped as requested with the exception of unit pack/multi pack variations that Pacific Truck may vary to their discretion within reason and shall constitute compliance with Purchaser’s Order and the stated price per item will continue to apply.
  13. Warranty. Seller warrants that the Products or Services sold hereunder will conform to the manufacturer’s specifications for the purpose in which it was designed and will be conveyed free and clear of any lien, security interest or encumbrance created by Seller or any party claiming by, through or under the Seller. Seller shall have the right either to replace or repair any defective products once assessed as a warranty situation, to refund the purchase price upon return of the products or to grant a reasonable allowance on account of such defects, and Seller’s liability and Purchaser’s exclusive remedy for defective products shall be limited solely to replacement, repair, refund or allowance as Seller may elect. Seller shall be given a reasonable opportunity to investigate all claims and no products shall be returned to Seller until after inspection and approval by Seller and receipt by Purchaser of authorization or an RGA.
  14. Disclaimer of Further Warranties. Except as set forth above, Seller makes no warranty or representation of any kind, express or implied (including no warranty of merchantability or fitness for any particular purpose) with respect to its Products or Services.
  15. Limitation of Liability and Remedies. Seller shall not be liable, and Purchaser waives all claims against Seller, for incidental, special, punitive or consequential damages, lost profits or commercial losses, whether or not based upon Seller’s negligence or breach of warranty or strict liability in tort or any other cause of action. Seller will not be liable to Purchaser for any loss, damage, or injury to persons or property resulting from the handling, storage,
    transportation, resale, or use of its products in manufacturing processes, or in combination with other substances, or otherwise. In no event will Seller’s liability under this agreement or in connection with the sale of products by Seller exceed the purchase price of the specific Products or Services as to which the claim is made.
  16. Inventory. Except as provided in Sections 7 and 11 hereof, Seller will neither accept return of Product, nor be responsible for its destruction.
  17. Technical Data. All physical properties, statements and recommendations are either based on the tests or experience that Seller believes to be reliable, but they are not guaranteed as they are the recommendations of the original equipment manufacturer.
  18. Product Use. Purchaser is solely responsible for determining whether any Product is fit for a particular purpose and suitable for Purchaser’s method of application. Accordingly, and due to the nature and manner of use of Seller’s Products, Seller is not responsible for the results or consequences of use, misuse or application of its Products by anyone.
  19. Tooling / Molds / Dies. Unless otherwise agreed in writing signed by Seller, all material, equipment, facilities, and special tooling, (which term includes but is not limited to tools, jigs, dies, fixtures, molds, patterns, special taps, special gauges, special test equipment, and manufacturing aids and replacements thereof), used in the manufacture of the Products covered by any Purchase Order shall remain the property of Seller.
  20. Taxes. Purchaser shall pay to Seller, in addition to the purchase price, the amount of all fees, duties, licenses, tariffs, and all sales, use, privilege, occupation, excise, or other taxes, federal, state, local or foreign, which Seller is required to pay or collect in connection with the Products or Services sold to Purchaser. Failure by the Seller to collect any such fees or taxes shall not affect Purchaser’s obligations hereunder and Purchaser shall fully defend, indemnify and hold harmless Seller with respect to such tax obligations.
  21. Ownership of Intellectual Property. All drawings, know-how, designs, specifications, inventions, devices, developments, processes, copyrights and other information or Intellectual Property disclosed or otherwise provided to Purchaser by Seller and all rights therein (collectively, “Intellectual Property”) will remain the property of Seller and will be kept confidential by Purchaser in accordance with these terms and conditions. Purchaser shall have no claim to, nor ownership interest in, any Intellectual Property and such information, in whatever form and any copies thereof, shall be promptly returned to Seller upon written request from Seller. Purchaser acknowledges that no license or rights of any sort are granted to Purchaser hereunder in respect of any Intellectual Property.
  22. Confidential Information. All information furnished or made available by Seller to Purchaser in connection with the subject matter of this Agreement or of Purchaser’s Purchase Order shall be held in confidence by the Purchaser. Purchaser agrees not to use such information or disclose such information to others without Seller’s prior written consent. The obligations in this paragraph will not apply to any information which (a) at the time of disclosure was or thereafter becomes, generally available to the public by publication or otherwise through no breach by the Purchaser of any obligation herein, (b) the Purchaser can show by written records was in the Purchaser’s possession prior to disclosure by Seller, or (c) is legally made available to the Purchaser by or through a third party having no direct or indirect confidentiality obligation to Seller with respect to such information.
  23. Infringement and Indemnification. (a) Except as set forth below, Seller agrees to defend, indemnify and hold the Purchaser harmless against any claims, costs, damages, liability and expenses resulting from actual trademark, or copyright infringement, misappropriation of confidential information, or violation of any other Intellectual Property right, domestic or foreign, that may arise from the sale of Product that is owned by Seller and that pertains to the subject matter of this Agreement (provided that Product is not modified in any way by the Purchaser or any other party, and that the Product is used in the manner intended by Seller). If a suit or claim results in any injunction or any other order that would prevent Seller from supplying any part or Product falling under this Agreement, or if the result of such a suit or claim would, in the reasonable opinion of Seller, otherwise cause Seller to be unable to supply such parts or Products, Seller shall have the right, at its option, if it so chooses, to do one or more of the following: (i) secure an appropriate license to permit Seller to continue supplying said parts or Products to Purchaser; (ii) modify the appropriate part or Product so that it becomes non-infringing; (iii) replace the appropriate part or Product with a non-infringing but practically equivalent part or Product; or (iv) if the Seller cannot reasonably accomplish the actions specified in subparagraphs (i) – (iii), then in Seller’s sole discretion, Seller may discontinue selling the part or Product without any further liability to Purchaser. (b) Purchaser agrees to defend, indemnify and hold Seller harmless against any claims, costs, damages, liability and expenses resulting from actual or alleged patent, trademark, or copyright infringement, misappropriation of confidential information, or violation of any other Intellectual Property right, domestic or foreign, that may arise from the making, using or selling of any part or Product or using any process that is owned by the Purchaser or is designed or specified by the Purchaser and that pertains to the subject matter of this Agreement. (c) If any claim is made by a third party on the basis of which indemnification may be sought under this paragraph, the party entitled to indemnification (the “Indemnified Party”) shall give written notice of such claim to the party liable for such indemnification (the “Indemnifying Party”) promptly after the Indemnified Party has actual notice of such claim. The Indemnifying Party shall have the right to defend and/or settle such claim at its expense, provided that it does so diligently and in good faith. The Indemnified Party shall cooperate with such defense and/or settlement and shall have the right to participate in (but not to control) such defense and/or settlement at its expense. No settlement shall be entered into unless the Indemnified Party shall be released from all liability for such claim.
  24. Force Majeure. Seller shall not be liable for failure to perform or delay in performance or delivery of any Products or Services due to (a) fires, floods, strikes, or other labor disputes, accidents, sabotage, terrorism, war, riots, acts of precedence or priorities granted at the request or for the benefit, directly or indirectly, of any federal, state or local government or any subdivision or agency thereof, delays in transportation or lack of transportation facilities,
    restrictions imposed by federal, state or local laws, rules or regulations; or (b) any other cause beyond the control of Seller. In the event of the occurrence of any of the foregoing, the time for performance shall be extended for such time as may be reasonably necessary to enable Seller to perform. Seller may, during any period of shortage due to any of the above circumstances, allocate its available supply of Products or Services among itself and its Purchasers in such manner as Seller, in its judgment, deems fair and equitable.
  25. Assignment and Delegation. No assignment of any rights or interest or delegation of any obligation or duty of Purchaser under these terms and conditions, Seller’s quotation, Order acknowledgement, or invoice, or Purchaser’s Purchase Order may be made without the prior written consent of Seller. Any attempted assignment or delegation will be wholly void and totally ineffective for all purposes.
  26. Integration Clause. These terms and conditions, together with Seller’s quotation, order acknowledgement and invoice to a Purchase Order accepted by Seller, constitute the entire contract of sale and purchase between Seller and Purchaser with respect to the Products covered by this Agreement, and supersedes any prior agreements, understandings, representations and quotations with respect thereto. No modification hereof shall be of any force or effect unless in writing and signed by the party claiming to be bound thereby.
  27. Waiver. No failure of Seller to insist upon strict compliance by Purchaser with these terms and
    conditions or to exercise any right accruing from any default of Purchaser shall impair Seller’s rights in case Purchaser’s default continues or in case of any subsequent default by Purchaser. Waiver by Seller of any breach by Purchaser of these terms and conditions shall not be construed as a waiver of any other existing or future breach.
  28. Limitation of Actions. Notwithstanding any contrary statute of limitations, any cause of action for any alleged breach of these terms and conditions by Seller shall be barred unless commenced by Purchaser within one (1) year from the accrual of such cause or action.
  29. Litigation Costs. If any litigation or arbitration is commenced between Seller and Purchaser concerning
    any provision of this Agreement, the party prevailing in the litigation or arbitration is entitled, in addition to such other relief that is granted, to a reasonable sum as and for their attorney’s fees in such litigation or arbitration, provided that if each party prevails in part, such fees shall be allocated in such manner as the court or arbitrator shall determine to be equitable in view of the relative merits and amounts of the parties’ claims.
  30. Choice of Laws. Any dispute arising out of or related to this Agreement, shall be governed by and construed according to the laws of the Province of Alberta and litigated exclusively in a provincial or federal court located in Alberta. The parties hereby agree to the exclusive jurisdiction and venue of such courts.
  31. Jury Waiver. The parties hereto expressly release and waive any and all rights to a jury trial and consent to have any dispute heard solely by a Court of competent jurisdiction.
  32. Severability. If any provision herein shall be held to be unlawful or unenforceable, the remaining provisions herein shall remain in full force and effect.